Partner Job & Cancellation Policy
Rules for accepting, cancelling, and rescheduling ProFixer customer jobs.
Last updated: 23 June 2026
This policy explains how job acceptance, cancellation, rescheduling, and no-shows work for ProFixer partners. It supplements the Partner Terms of Service.
1. Accepting jobs
When you tap Accept, you commit to arriving in the scheduled window with tools needed for the listed category. Review address, issue description, and payout before accepting.
Do not accept jobs you cannot reach in time or lack skills to perform safely.
2. Partner-initiated cancellation
If you must cancel after accepting:
- Cancel as early as possible in the app and notify support for emergencies;
- Provide a genuine reason (vehicle breakdown, illness, safety concern);
- Repeated late cancellations reduce your priority for future offers.
Last-minute cancellation (within 2 hours of slot start) or cancellation after reaching the building without valid cause may incur a penalty or temporary restriction.
3. Partner no-show
Failure to arrive, unreachable phone, or abandoning a job without resolution is treated as a no-show. Consequences may include:
- Automatic job reassignment to another partner;
- Penalty deduction or loss of incentive;
- Temporary or permanent deactivation for repeat offences.
4. Customer cancellations and reschedules
Customers may cancel or reschedule per customer-facing policies. If a job is cancelled before you dispatch, you will not be penalised. If you are already en route, support may offer a partial visit fee depending on category rules.
5. Inability to complete on site
If diagnosis reveals work outside your skill or requires parts not available same day:
- Explain clearly to the customer and log notes in the app;
- Do not charge for work not performed;
- Coordinate with support for reschedule or specialist referral.
6. Off-platform work
Do not ask customers to rebook privately to avoid platform fees for future ProFixer-introduced work. See non-circumvention terms in Partner Terms.
7. Appeals
If you believe a penalty was applied in error, contact partner support within 7 days with job ID and evidence (photos, call logs, society gate records).
8. Contact
Contact page · contact@profixer.in · +91 9920025516