Partner Code of Conduct

Last updated: 23 June 2026

Every ProFixer partner represents our brand the moment you enter a customer’s home. This Code of Conduct sets clear expectations for electricians, plumbers, AC technicians, cleaners, and allied trades working through our platform in Mumbai, Thane, Navi Mumbai, and the wider MMR corridor.

1. Safety first

• Isolate power/water/gas before repair work where required; never bypass safety devices to “make it work”;
• Use insulated tools, ladders, and PPE appropriate to the trade;
• Stop work and escalate if you discover illegal wiring, gas leaks, or structural risk beyond your scope;
• Do not perform work you are not qualified for—refer to a specialist category instead.

2. Respect for homes and societies

• Remove footwear or use shoe covers where customers prefer;
• Protect floors and furniture with mats when drilling or cutting;
• Follow society rules: gate passes, ID badges, elevator usage, and quiet hours (often after 6 pm or on Sundays);
• Clean your work area before leaving—collect debris and packaging.

3. Honest diagnosis and transparent pricing

• Inspect before quoting; explain what is wrong in plain language;
• Do not invent problems or push unnecessary parts;
• Get explicit approval before add-on work, spare parts, or return visits;
• Match invoices to agreed scope; spare parts should be genuine or customer-approved equivalents.

4. Communication and punctuality

• Call or message if you will be more than 15 minutes late;
• Be polite with customers, security staff, and neighbours;
• Do not use offensive language, argue on site, or discuss platform commissions with customers;
• Respond to support within reasonable time during active jobs.

5. Prohibited conduct

The following may result in immediate suspension:

• Harassment, discrimination, or intoxication on site;
• Theft, damage, or unauthorised photography inside homes;
• Asking customers to pay off-platform to avoid fees for ProFixer-assigned jobs;
• Subcontracting a job to an unverified person without platform approval;
• Sharing customer contact details for personal marketing.

6. Workmanship warranty

Follow category warranty periods communicated in the app (commonly 30 days labour on repairs unless stated otherwise). If a customer reports a legitimate rework within warranty, cooperate with support for a fair resolution.

7. Reporting incidents

Report accidents, injuries, property damage, or threats to ProFixer support immediately. We may pause job offers while investigating.

8. Acknowledgement

By accepting jobs on ProFixer, you agree to follow this Code of Conduct in addition to the Partner Terms of Service.

Questions: Contact page · contact@profixer.in · +91 9920025516